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Lemniska FAQs | Get Answers to Your Questions

Patient’s Knowledge Base

Can any health care provider register with Lemniska?

Answer

Yes. Lemniska is a platform designed to connect a broad spectrum of health care providers with patients.

Are the health care providers verified by Lemniska?

Answer

Doctors that sign up to be listed on Lemniska go through our verification process during on boarding, and before being listed on our Marketplace. For starters, we confirm they have an active license and are in good standing to practice in the state in which their profile is listed. We also confirm their specialty, education, and any board certifications listed in their profile. Only then are they approved to join our marketplace. However, Lemniska does not make any guarantee about the accuracy of such information or the doctor’s ability to provide health care.

Is Lemniska a healthcare provider?

Answer

No Lemniska is not a healthcare provider. We do not offer medical or diagnostic services of any kind, nor do we recommend or refer patients to an individual or particular provider. Rather, our Marketplace product is patient-initiated and patient-directed. It is designed to empower patients to independently make their own healthcare decisions – including determining which providers best fit their needs and whether or not they choose to book an appointment.

How much will I have to pay for my visit?

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Patients can upload their insurance details or uninsured patients can choose any of the providers and pay them the concessional price along with taxes and convenience fee for Lemniska members. These payments can be made at time of the appointment or the day of the visit.Each provider has mentioned the consultation fee and the fees they charge for Lemniska members.

Is Lemniska free for patients?

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Registration with Lemniska is 100% free for patients! We want to assure the ease of getting the care you need.Please note that our services are completely separate from any costs you may have associated with visiting the doctor.

Can I use Lemniska to Book Appointments with any doctor around the world.

Answer

Yes. You can currently book both e-appointments (telemedicine) and in-office appointments with doctors who have partnered with us to make your healthcare experience better. More physicians are joining us every day to offer you more choices. Are you a doctor who would like to join Lemniska?Click here.

How do I know that my appointment has really been booked?

Answer

You will receive notifications and SMS regarding the status of your appointment when it is booked. You can also login into your account using the registered email id and password and check the Manage Appointments tab to know the status of your booked appointment.

How do I make an Appointment?

Answer

To Book an appointment, register as a member, find a doctor of your choice, choose date, time slot and appointment type, make payment and your appointment is booked. For payment options you can 1. Upload your insurance card or 2. If paying cash pay in advance or Pay cash in person on the day of visit. Now just wait for the doctors confirmation message. You can view the status of your booked appointment in Manage Appointments tab of your dashboard.

What data does Lemniska collect?

Answer

Patients just require their full name, email id and mobile number to register with Lemniska. Addittional information is requested when booking an appointment.

How to book an e-appointment on Lemniskas e-services?

Answer

Download Lemniska App or use your computer, laptop or tablet to go to www.lemniska.com to book an e-appointment (audio or video call).Login as a member, choose the provider, select date, time slot and appointment type, provide insurance card details or make payment and your e-appointment is booked.

How to join an e-appointment on Lemniska e-services?

Answer

Patient needs to login to his account and check the upcoming e-appointment. At the time of the appointment the link to start the call will be activated. Patient can call the doctor through Lemniska within the selected time slot.

How do I cancel or re-schedule an appointment?

Answer

Patient can cancel the appointment any time before completion. Please read the cancellation policy for cancellations and refunds. Click here For re-scheduling, cancel the previous appointment and follow the Appointment booking steps again.

I do not have health insurance. Can I still use Lemniska?

Answer

Yes you can. A number of our doctors accept cash patients. You can pay using any credit card at time of booking appointment or at the doctor office on the day of the visit.

Doctor’s Knowledge Base

How to register as a health care provider on Lemniska?

Answer

Registering as a provider on Lemniska is easy. All that is required is a valid license, to practice, mobile number and email id which will be verified before the doctors profile is activated. You can add your account details as well so as to receive payments from pre-paid appointments. You can add your account details as well so as to receive payments from pre-paid appointments.

How do I Add or update my Payment method?

Answer

In case you forgot to add your payment details, Lemniska gives you a reminder to do so when you login to your account. Go to Manage Account details tab to Add your account details and receive payments.

How do I reset my Password or Username?

Answer

Do not remember your previous password? Not an issue. Just click on forgot password link on the login page, enter your registered email-id and reset your password using the link received in the email.

Can I add separate consultation fee for in-office and e-appointments?

Answer

Yes. Health care providers can add either same or different consultation fee while registering with Lemniska and also can edit it whenever needed.

Does Lemniska charge provider for appointment?

Answer

Except on the Platinum Plan, providers are charged a minimal fees per appointment. Platinum Plan subscribers only pay a flat monthly subscription fee regardless of the number of appointments. After five free appointments, Gold Plan subscribers are charged for every appointment.

What if a patient cancels his/her appointment?

Answer

Lemniska notifies the doctor as well as patient when any appointment booking or cancellation takes place. Kindly refer to the Lemniska cancellation and refunds policy on the website for more details. Click here

How do I receive the payments for the appointment?

Answer

As soon as the doctor marks the appointment as complete, the payment is credited to the doctors account for that particular appointment at that time only and the doctor is notified for the same. You can check Manage Accounts tab to see the amount credited.

How do I notify my patients in case of my unavailability?

Answer

Lemniskas new feature of Calendar customization allows doctor to mark the days he or she is not available or closed. Providers or office can completely configure their calendar as per their need. In addition to this, even the time slots and morning as well as evening halves can be disabled or enabled.

Do I need to purchase any subscription package to avail Lemniska facilities?

Answer

Yes. We have 3 different types of subscriptions to cater the needs of any health care provider or office no matter how small or big.

Is telemedicine a legal practice?

Answer

Telemedicine is widely practiced around the world. however, it is the responsibility of the provider to check with the federal/state laws and abide by them regarding telemedicine or teledentistry.

How does rating & review by patients work?

Answer

In world of social media a lot of times health care providers get unfairly rated or receive harsh reviews from patients. A lot of times reviews are written about an office or provider by non-patients. Lemniska understands the irony of such situation as patient privacy laws doesn’t give providers much room to socially defend themselves. Only those patients who used your services can rate providers. Patients can express and write reviews but such communication is not public and only stays between the provider and patient.

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Patient’s Knowledge Base

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Doctor’s Knowledge Base

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